Frequently asked questions!

Question: How long can messages be?
Answer: You can send up to 160 characters in a single SMS. You can join up to 3 SMS per message for long SMS.

Question: Do you support Unicode ?
Answer: Unicode is supported. Up to 70 characters for a single SMS.

Question: What is the speed of your SMS delivery ?
Answer: Under normal circumstances, SMS are usually delivered within seconds; depending on the number of recipients of your SMS blast. During peak hours, there could be a short delay where exchange networks are congested. Additional delays may occur if the recipient's phone is switched off or out of the coverage area. When this happens, a carrier will attempt to deliver your SMS for up to the validity period; between 24 hours to 72 hours. SMS delivery speed in Singapore is about 10 SMS per second.

Question: Is your Web portal and API service secured ?
Answer: This is a Cloud service where your SMS and contact databases are stored in a secured database. We can endorse a NDA (Non Disclosure Agreement) with your organisation if required. Alternatively, you may opt to use our Windows based SMS application with Local Database.

Question: Do you have a Standalone, non-Cloud version of the sms software?
Answer: Yes, we do. Please contact us for more details.

Question: Do you provide mobile number database ?
Answer: No. We do not provide mobile number database. In fact we discourage spamming of unsolicited SMS. SMSes

Question: What is the expiry date for the purchased SMS credits ?
Answer: The answer is no. Our business is long term.

Question: What is the supported uploading file format ?
Answer: At least one column must contain the recipient mobile number in international format.Example: 6591234567 (where 65 is the Singapore country code and 91234567 is the 8 digits mobile number) Supported formats: .txt, .csv, .xls.

Question: What are the available payment options ?
Answer: We accept payment through PayPal, Bank Transfer and Cheque. However, we will only provide or render services upon receiving of payment.

Question: Will my recipients on roaming SMS service be charged ?
Answer: No, they would not be charged.

Question: What is the maximum length for the FREE Sender name or number ?
Answer: Maximum length for the Sender name is 11 alphanumeric characters.